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  • My Home Was Hit By Hail. What Do I Do?
    After the storm, when it is safe to do so, carefully walk around your property and try to identify damages from ground level. Inspect the windows, siding, vehicles. If you notice damage to vehicles, chances are there is damage to your roof as well. Once you have documented the damages, call your insurance company to open a claim. Then contact Shield Roofing & Exteriors and we can send out our estimator to do a thorough inspection of your property at no cost to you.
  • How Does Your Lifetime Workmanship Warranty Work?
    At SHIELD we stand behind our work, and offer a Lifetime Workmanship Warranty. We will process all appropriate documents to the manufacturers on your behalf, to register the materials for warranty. We have a service team which will respond to all types of issues, based on our scope of work and workmanship. We will determine the best course of action to remedy the issue and complete the correction. You can count on us to be there in year 1, or year 20 and beyond, to ensure your roofing and siding are taken care of. We are always happy to answer any questions or concerns you may have at any time.
  • Why Is My Insurance Company Estimate So Different From What You Gave Me?
    A proper inspection should take around 45 minutes and must involve the inspector spending at least 15-20 minutes on your roof. Our inspectors are trained to be very thorough and ensure every damage point is noted. When we submit our inspections, they will be to bring your home back to 100%. We assist many clients in getting our scope of work approved, as our inspectors take verifying photos and have many years of experience.
  • How Should I Choose My Contractor?
    One very common problem, specifically with large hail storm events. There will be trades people coming from out of province. It is likely that they do not have an office and may not be properly bonded and insured for our province . Worse, it's possible that once the work is completed, they may not be around when you have any warranty issues.When planning a major exterior renovation, you’ve probably heard the term General Contractor come up. Most simply put, a general contractor is the person in charge of getting your project done. Hiring a general contractor will ensure that the proper trades are hired and the work gets done. General contractors know how to hire, coordinate and schedule all the subcontractors, so you don’t have to. They also have an advantage over the average homeowner because they know pricing and good quality work when they see it. As a certified general contractor, we will provide all this and more.
  • Do I Need To Use My Insurance Companies Preferred Contractor?
    No. At the end of the day, the choice of who you want to complete repairs on your home is up to you. Choosing your own contractor is beneficial for you the homeowner, because they will be working directly for you. When you use a preferred contractor, it is likely they are going to come in and do the work the insurance company has laid out. SHIELD makes sure that the job is done right and strive to make you the customer satisfied with the repairs. We offer options that will increase the value of your home as well!
  • Should I Wait To Have Repairs Completed To My Home?
    The decision is up to you; however, we would strongly urge you to not delay. If you are able to get a contractor to complete repairs to your home before winter, that is highly recommended. Hail damage to your roof can allow water penetration into your home, and with the freeze/thaw cycles that we get in Alberta, there is potential for further damage to the interior of your home. At Shield, we can generally be on site within 30 days from the client's acceptance of our contract.
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